Set and update your brand voice
Confirm your voice and review update proposals.
Verified on
Confirmed voice
The confirmed voice guides tone and style of new replies. Check that it describes your business before relying on generated drafts.
Update proposal
A proposal is not an already confirmed change. Open the notice and compare it with the current profile before deciding.
Edit the voice
Use the available editor to correct inaccurate or unsuitable guidance. Avoid sensitive information or promises you do not want in public replies.
Confirm a proposal
Confirm only after review. Wait for saving to complete and check which voice is active for subsequent processing.
Dismiss a proposal
If the proposal is unsuitable, use Dismiss. Do not confirm it merely to close the notice: check which action you choose.
Learning and control
Guidance derived from data remains subject to review. Do not assume every edit instantly updates the entire brand voice without confirmation.
Incomplete sample
With few reviews or partial data a proposal may misrepresent the business. Correct the profile using verified facts instead of accepting it automatically.
Existing texts
Changing the voice does not automatically rewrite existing drafts or published replies. Open individual texts to edit them and check their status first.