Repliku examples

See replies and a report before you begin.

Three different reviews, possible replies and a monthly report: a concrete example of what you can assess and control in Repliku.

The reviews, replies and report data are synthetic and written for this illustration. They do not come from customers, were not generated by Repliku and are not product screenshots.

See the replies See the report

Review replies

Three cases, different contexts

The mode follows the rules you choose for each star rating during onboarding. These texts illustrate possible replies; the product did not generate or publish them.

Rules chosen for this simulationVoice: warm and concise, without operational promises. 1, 2 and 3 stars: draft for review. 4 and 5 stars: automatic publishing. This is an illustrative choice by the manager, not Repliku's initial setting.

Case 01

A specific compliment

★★★★★

Synthetic review

Carefully prepared dishes and kind staff. I especially enjoyed the homemade pasta; I'll be back.

Possible reply written for this example

Thank you for sharing your experience. We're glad you enjoyed the homemade pasta and the care shown by our team. We hope to see you again soon!

Choice: automatic

For 5-star reviews, this simulation uses the automatic mode you chose. You can change the rule for this rating.

Case 02

A concrete criticism

★★☆☆☆

Synthetic review

We waited 45 minutes for our first course and nobody told us about the delay.

Possible reply written for this example

We're sorry about the wait and that we did not keep you informed. Thank you for telling us; your feedback helps us review how we communicate waiting times to guests.

Choice: draft

For 2-star reviews you chose drafts: you can review, edit and decide whether to publish the reply.

Case 03

Little context

★★★☆☆

Synthetic review

Nothing special.

Possible reply written for this example

Thank you for leaving feedback. If you'd like to tell us what did not meet your expectations, it would help us understand where to improve.

Choice: draft

For 3-star reviews you chose drafts. The reply stays cautious because the review gives no more specific details.

Monthly report

How to read a month of reviews

This scenario uses a demonstration restaurant. The report below is a static reconstruction using the component and fields of the real report.

August 2026 · 8 synthetic reviews, including the 3 shown above. Distribution: three 5-star, two 4-star, one 3-star, one 2-star and one 1-star review. Numbers, text and insights are simulated; no report was generated from real data.

Monthly report · Single location

Demonstration restaurant

1 Aug 2026 - 31 Aug 2026

Reviews8

Average rating3.6

Published replies5

Critical reviews to handle2

Period summary

Eight reviews arrived in August. Staff hospitality stands out as a strength; two comments mention waits worth examining. Suggested actions need the manager's review.

Star distribution

5 stars3

4 stars2

3 stars1

2 stars1

1 stars1

Comparison with the previous period

Number of reviews: +2
Average rating: +0.3

Positive themes

Staff hospitalityTwo reviews mention attentive service. - 2 supporting reviews - Examples: Carefully prepared dishes and kind staff. I especially enjoyed the homemade pasta; I'll be back. | Helpful staff; we felt welcome.

Recurring issues

Waiting timesTwo reviews describe slow service at different times. - 2 supporting reviews - Examples: We waited 45 minutes for our first course and nobody told us about the delay. | Service was slow at lunch too.

Recommended actions

Review how waits are managedCompare staffing and workload at the times mentioned before deciding what to change. - 2 supporting reviews

Priority

Reviews to consider

2 starsExample customerWe waited 45 minutes for our first course and nobody told us about the delay.Wait reported

A pattern with evidence

Report themes point to excerpts from the synthetic reviews. A single comment is not presented as a recurring issue.

The decision is yours

The suggested action illustrates a report output. The manager can check staffing and context, then decide whether to change the service; Repliku does not do that automatically.

Want to understand the process?

From examples to your rules

See how locations are connected and how you choose reply modes before starting the trial.

Read how it works Start your free trial