A warm welcome
Reflect the detail a guest appreciated, from the consultation to the atmosphere. A useful thank-you can sound personal without repeating private treatment information.
Repliku for your industry · Beauty & wellness
Personal care.
Thoughtful replies.
Google review management for salons, spas and beauty studios. Repliku helps you respond with your business’s voice while keeping the details of each experience in your hands.
14 days · One location · No card required
replikuReviews workspace
Your kind of businessBeauty & wellness
- 1Review
- 2Reply
- 3Insight
Maya T.Google review
“Finally, a haircut that works without half an hour of styling! Daniel listened to what I wanted and showed me how to look after it at home.”
Waiting for a replyTone: warm & professional
Interactive demo with example reviews. Nothing is published.
ReviewRecognise the moment
The details behind the rating.
A late start
Acknowledge the inconvenience and check what happened before giving a reason. Avoid blaming another client or promising that a delay will never happen again.
A result below expectations
Read the concern carefully and involve the right team member. Invite a private follow-up without diagnosing a condition or committing to a remedy you have not agreed.
A reply worth reviewing
Check the facts. Then find the words.
Illustrative review and draft reply. Not a customer testimonial or a promised result.
Before you publish
Verify the timing and consultation with the team. Keep appointment and treatment details private, and agree on any follow-up before including it in the reply.
Example review · 2 stars
The team was friendly, but we started late and the final result was not what I thought we had discussed.
A draft to adapt
Thank you for sharing this. We’re sorry we started late and that the result wasn’t what you expected from our discussion. Please contact the studio directly so we can listen to your concerns and review the consultation with you.
What Repliku highlights in your report
See what keeps coming up.
Repliku identifies recurring complaints about rushed consultations or late starts in the period’s reviews. The report brings together those themes and suggested actions to help you improve scheduling and conversations about expectations.
Explore review insightsQuestions from your kind of business
Read the negative-review guideDoes Repliku manage salon bookings?
No. Repliku manages Google review replies and reports. It does not schedule appointments or connect the review to a booking record for you.
Can I keep complaints about a treatment for manual review?
You can keep selected star ratings in draft mode, or all five ratings to review every reply. The rules do not detect treatment complaints from the text; a high-rated review can still need your attention.
Should a reply mention what treatment the guest booked?
Keep the public response focused on the concern. Avoid adding personal or treatment details; use a suitable private contact route to discuss the individual experience.
Explore another industry
Your business. Your kind of feedback.
Explore the everyday situations behind the stars, and how to approach each reply.
All industriesTry it with your own Google reviews.
Connect a Google account with access to your location, choose your reply settings and confirm when to start your trial.
14 days · One location · No card required