Arrival times and updates
An arrival window affects a customer’s day. Check the agreed time and messages before explaining a delay, and acknowledge the inconvenience without inventing a reason.
Repliku for your industry · Home services
Good work deserves
a clear follow-up.
Google review management for cleaning, maintenance and home repair teams. Repliku helps you draft replies, check the job context and learn from recurring feedback about visits to customers’ homes.
14 days · One location · No card required
replikuReviews workspace
Your kind of businessHome services
- 1Review
- 2Reply
- 3Insight
Priya S.Google review
“Nobody arrived during the agreed time slot. I stayed home all morning and received no update.”
Waiting for a replyTone: warm & professional
Interactive demo with example reviews. Nothing is published.
ReviewRecognise the moment
The details behind the rating.
The quote and the finished job
Clarify what was included before responding to a price or scope dispute. Keep addresses, access instructions and invoice details out of the public reply.
Care inside the home
Thank customers for noticing tidy work. If a review describes damage or unfinished work, review the job with your team before proposing the next step.
A reply worth reviewing
Check the facts. Then find the words.
Illustrative review and draft reply. Not a customer testimonial or a promised result.
Before you publish
Check the booked arrival window and contact history. Do not publish a home address, claim a cause for the delay or offer a new visit until it is confirmed.
Example review · 2 stars
The repair was completed, but the team arrived much later than the agreed window and I had no update.
A draft to adapt
Thank you for telling us. We’re sorry the wait and lack of updates disrupted your day. Please contact our team directly so we can review the visit and communication with you.
What Repliku highlights in your report
See what keeps coming up.
Repliku highlights recurring complaints about arrival updates in the period’s report, with supporting reviews and suggested actions. This helps you decide where delay notifications need attention. Repliku does not track visits or establish whether work was completed correctly.
Explore review insightsQuestions from your kind of business
Read the negative-review guideDoes Repliku schedule or dispatch home visits?
No. Repliku handles Google review drafts, publishing rules and reports. Your team continues to manage bookings, dispatch and job records in its existing tools.
Can I use it without a shop customers visit?
You need an eligible Google Business Profile that you can access and connect. Repliku works with reviews available for that profile; it does not create a profile or decide Google eligibility.
Will it spot complaints about damage automatically?
Publishing rules use star ratings, not damage detection. Keep every rating in draft mode if you want to review all replies, including positive reviews that mention a problem.
Explore another industry
Your business. Your kind of feedback.
Explore the everyday situations behind the stars, and how to approach each reply.
All industriesTry it with your own Google reviews.
Connect a Google account with access to your location, choose your reply settings and confirm when to start your trial.
14 days · One location · No card required