Clear explanations
Thank a reviewer for recognising a useful explanation. Keep the response focused on what they chose to share, without adding details of their matter or engagement.
Repliku for your industry · Professional services
Professional care.
In every reply.
Google review management for professional firms and consultancies with an eligible Google Business Profile. Repliku helps prepare replies in your firm’s voice, with your team in control of facts and client context.
14 days · One location · No card required
replikuReviews workspace
Your kind of businessProfessional services
- 1Review
- 2Reply
- 3Insight
Emma W.Google review
“It was okay.”
Waiting for a replyTone: warm & professional
Interactive demo with example reviews. Nothing is published.
ReviewRecognise the moment
The details behind the rating.
Waiting for a response
Check the communication history before explaining a delay. Offer a verified private contact route without publishing names, documents or case progress.
Scope and fees
When expectations differ, review the agreed scope with the responsible person. Do not let a draft imply advice, a guaranteed outcome or a fee adjustment that has not been agreed.
A reply worth reviewing
Check the facts. Then find the words.
Illustrative review and draft reply. Not a customer testimonial or a promised result.
Before you publish
Have the responsible team review the wording. Do not confirm a confidential engagement or add case details; verify any timescale before promising a response.
Example review · 2 stars
The initial meeting was helpful, but I was left unsure about the next steps and when I would hear back.
A draft to adapt
Thank you for your feedback. We’re sorry the next steps and timing were unclear. Please contact us so we can discuss your questions and clarify how to proceed.
What Repliku highlights in your report
See what keeps coming up.
Repliku highlights recurring concerns about next steps or follow-up in the period’s report, with supporting reviews. Suggested actions help you decide which communications to improve. A report does not assess professional advice or the merits of a client matter.
Explore review insightsQuestions from your kind of business
Read the negative-review guideCan AI replies include confidential client details?
Keep public replies general and avoid adding confidential information. Repliku’s draft is not a confidentiality assessment; your team must check the wording before publication.
Does Repliku provide advice or manage client files?
No. It prepares Google review replies and reports. It does not provide professional advice, inspect case files or replace your firm’s client management tools.
Can we approve every reply before it goes live?
Yes. Keep all five star ratings in draft mode. Read, edit and save each proposed reply, then publish it when your team has checked it.
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Your business. Your kind of feedback.
Explore the everyday situations behind the stars, and how to approach each reply.
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Connect a Google account with access to your location, choose your reply settings and confirm when to start your trial.
14 days · One location · No card required