Food and welcome
Acknowledge the dish or service a guest enjoyed when they mention it. A specific thank-you can feel personal without turning the reply into an advertisement.
Repliku for your industry · Restaurants
Keep listening.
After the last course.
Google review management for restaurants, cafés and dining teams. Repliku helps you reply in your venue’s voice and look more closely at comments about food, service and the visit as a whole.
14 days · One location · No card required
replikuReviews workspace
Your kind of businessRestaurants
- 1Review
- 2Reply
- 3Insight
Lucas P.Google review
“We came for a birthday dinner and ended up staying all evening. The mushroom pasta was the highlight, and nobody made us feel rushed. We’ll be back.”
Waiting for a replyTone: warm & professional
Interactive demo with example reviews. Nothing is published.
ReviewRecognise the moment
The details behind the rating.
A long wait at the table
Check the service context before explaining what happened. Recognise the wait without blaming a staff member or claiming the kitchen was unusually busy.
A concern about the meal
Bring concerns about ingredients or illness to the appropriate person. Keep the public reply factual, invite direct contact and avoid making an unverified safety claim.
A reply worth reviewing
Check the facts. Then find the words.
Illustrative review and draft reply. Not a customer testimonial or a promised result.
Before you publish
Check the visit with the service team. Do not invent a kitchen explanation or promise a replacement meal, discount or refund that has not been agreed.
Example review · 2 stars
The staff were polite, but the mains arrived cold and it took a long time to get someone’s attention.
A draft to adapt
Thank you for telling us about your visit. We’re sorry your mains arrived cold and that you struggled to get our team’s attention. Please contact the restaurant directly so we can understand what happened and discuss it with the team.
What Repliku highlights in your report
See what keeps coming up.
Repliku identifies recurring complaints about waiting times or difficulty getting attention, linking each report theme to the reviews behind it and suggesting actions. Review reports do not verify food safety or measure every diner’s experience.
Explore review insightsQuestions from your kind of business
Read the negative-review guideDoes Repliku also cover Tripadvisor or delivery-app reviews?
Repliku currently supports Google Business Profile reviews. Tripadvisor and delivery-platform reviews are not currently available.
Can I review complaints before publishing a response?
Yes. Choose draft mode for the ratings you want to check, or all five ratings to review every reply. Rules use stars; they do not detect ingredient or safety concerns from the text.
Can I connect more than one restaurant?
Yes, using the Google locations you manage. Each location can keep its own voice and publishing rules. The trial covers one location; paid pricing applies per location.
Explore another industry
Your business. Your kind of feedback.
Explore the everyday situations behind the stars, and how to approach each reply.
All industriesTry it with your own Google reviews.
Connect a Google account with access to your location, choose your reply settings and confirm when to start your trial.
14 days · One location · No card required