A closer look

See how you work in Repliku

From setting your rules to reading the results: three views show what you control and what Repliku does.

These views use Repliku interface components with synthetic data. Choices made here are for demonstration only; nothing is saved or published.

Explore the three views
01 / 03

Set your rules during onboarding

For each rating from one to five stars, decide whether Repliku should prepare a draft or use automatic publishing. You can change the rules later.

In this example, 1 to 4 stars stay in draft and 5 stars are automatic. The initial setting proposes drafts for every rating.

Onboarding · reply rules
1
★★★★★
1 starCritical reviews: maximum care before publishing.
2
★★★★★
2 starsNegative experiences: review tone and content carefully.
3
★★★★★
3 starsNeutral feedback: a useful reply without urgency.
4
★★★★★
4 starsPositive feedback: a quick reply consistent with your brand.
5
★★★★★
5 starsExcellent reviews: a natural, non-repetitive thank you.

You can change the choices in this preview. They will not be saved.

02 / 03

Follow a reply through publication

The inbox brings the review, reply and status together. This example shows a reply to a two-star review, edited and approved by the manager before publication.

For ratings set to draft, you decide whether to edit and send the reply.

Inbox · reviews and replies
EC
Example customer
Critical review handledPublished Demonstration restaurant

We waited 45 minutes for our first course and nobody told us about the delay.

Published manually

We're sorry about the wait and that we did not keep you informed. Thank you for telling us; your feedback helps us review how we communicate waiting times to guests.

03 / 03

Read what emerged this month

The report gathers ratings, replies and recurring themes. It points back to reviews as evidence and suggests actions for you to assess.

This is a static reconstruction of the real component, based on eight synthetic reviews.

See the full example
Monthly report · Single location

Demonstration restaurant

1 Aug 2026 - 31 Aug 2026
Reviews8
Average rating3.6
Published replies5
Critical reviews to handle1

Period summary

Eight reviews arrived in August. Staff hospitality stands out as a strength; two comments mention waits worth examining. Suggested actions need the manager's review.

Star distribution

5 stars3
4 stars2
3 stars1
2 stars1
1 stars1

Comparison with the previous period

Positive themes

  • Staff hospitalityTwo reviews mention attentive service. - 2 supporting reviews

Recurring issues

  • Waiting timesTwo reviews describe slow service at different times. - 2 supporting reviews

Recommended actions

  • Review how waits are managedCompare staffing and workload before deciding what to change. - 2 supporting reviews
Priority

Reviews to consider

2 starsExample customerWe waited 45 minutes for our first course and nobody told us about the delay.Wait reported

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