A welcome worth remembering
Reflect the part of the stay the guest appreciated. Avoid adding booking dates, room numbers or information about who travelled with them.
Repliku for your industry · Hospitality
Guest care continues.
After checkout.
Google review management for hotels, guesthouses and accommodation teams. Repliku helps you prepare thoughtful guest replies and explore feedback about the stay, from arrival to departure.
14 days · One location · No card required
replikuReviews workspace
Your kind of businessHospitality
- 1Review
- 2Reply
- 3Insight
Nora H.Google review
“The room was clean, but music from downstairs kept us awake until late. We couldn’t work out who to contact at night.”
Waiting for a replyTone: warm & professional
Interactive demo with example reviews. Nothing is published.
ReviewRecognise the moment
The details behind the rating.
Room comfort and noise
Acknowledge the concern and check what the team knows before offering an explanation. Do not promise a quiet room or completed repair without confirmation.
Check-in and departure
Review what arrival, deposit or checkout information was communicated. Move booking and payment questions to a private conversation with the right team.
A reply worth reviewing
Check the facts. Then find the words.
Illustrative review and draft reply. Not a customer testimonial or a promised result.
Before you publish
Verify the overnight contact process and any reported incident. Keep stay details private and confirm any offer or corrective action before mentioning it publicly.
Example review · 2 stars
The room was comfortable, but noise kept us awake and we did not know who to contact during the night.
A draft to adapt
We’re sorry the noise disturbed your rest and it wasn’t clear how to ask for help during the night. Please contact us with your stay details so we can look into the noise and review the instructions for overnight assistance.
What Repliku highlights in your report
See what keeps coming up.
Repliku highlights recurring concerns about arrival instructions or overnight support in the period’s report, with supporting reviews and suggested actions for guest communication. The report cannot verify occupancy, room condition or the cause of an incident.
Explore review insightsQuestions from your kind of business
Read the negative-review guideDoes Repliku manage Booking.com, Expedia or Tripadvisor reviews?
No. Repliku currently supports Google Business Profile reviews. Reviews from booking platforms and Tripadvisor are not currently included.
Will it connect reviews to a guest reservation?
No. Repliku does not match reviews to reservation records or manage the property’s bookings. Your team checks relevant stay information in its existing systems.
Can each property use different reply settings?
Yes. Each connected Google location has its own details, voice and per-rating publishing rules. Keep all ratings in draft mode when you want the team to check every guest reply.
Explore another industry
Your business. Your kind of feedback.
Explore the everyday situations behind the stars, and how to approach each reply.
All industriesTry it with your own Google reviews.
Connect a Google account with access to your location, choose your reply settings and confirm when to start your trial.
14 days · One location · No card required