Understand review updates
Check synchronization, delays and errors without duplicating actions.
Verified on
Last update
Read the update date in the location context. Imported data is not a real-time view of Google and can temporarily differ.
Wait for an update
If processing is underway, check status after waiting. Do not change the connection or add a duplicate location to force an update.
Synchronization error
Read the location notice and check that the issue is not just a filter. An error status does not mean all previously imported reviews were deleted.
When to reconnect Google
Reconnect when requested for expired or revoked permissions, using the identity managing the location. Then check status again.
Checks available to customers
Check account, location, filters and permissions and use the controls actually displayed. Internal synchronization commands are not customer dashboard features.
When to contact support
If the issue persists, provide location, last update, step and error text. Do not send credentials, tokens or entire review contents unless necessary.